Frequently Asked Questions
SUBSCRIPTIONS AND ACTIVATION
How do I activate my institution's site license?
NEJM Journal Watch Online customers will have their account activated on their behalf and will receive an email with account information when this is complete.
New Catalyst Innovations in Care Delivery customers will receive an email that contains account information and customer number. Use the link provided to begin the activation process. Administrators will create their own personal My Catalyst account as part of the activation process. Site license administrators are responsible for maintaining up-to-date information on their institutional accounts (IP addresses, branding, and link resolvers) through the Institution Administration Center.
Can I use the same email address to administer my site license account and get access to NEJM Group site licenses as an individual?
I cannot use IP-based access. Do you offer any other access methods?
I’m having trouble accessing my NEJM Group site license.
For more information about browsers that are supported, click here.
If you are still having access issues for nejm.org, jwatch.org, or catalyst.nejm.org, please click here.
NEJM has transitioned from HTTP to HTTPS. What does this mean for libraries?
Required changes include:
- ensuring that an SSL certificate has been installed
- updating your proxy server’s configuration with the newest NEJM database stanza found here on the OCLC site.
If you have EZProxy hosted service, OCLC will automatically make these updates. If you use the EZProxy standalone service, your IT department should be able to make the required changes. For additional help, contact OCLC Customer Support in your region.
URL redirects will remain in place indefinitely. Redirects for services such as A To Z Serials Access will also happen automatically, but we recommend that you manually update links to reflect the change to HTTPS.
Browsers which are compatible with HTTPS include:
- Internet Explorer 10 and later
- Google Chrome
- Mozilla Firefox
Additional resources may be found below:
If you have other questions not addressed here, please contact us at email@example.com.
MANAGING YOUR INSTITUTION’S ACCOUNT (NEJM.org customers only)
I am a site license administrator. Do you have a guide for managing my account?
How do I verify or update my email address, password, or personal information?
NEJM: Once you are signed in to NEJM.org, look for the link to My NEJM at the top right of the page. There, you will also see a link to My Account; this will bring you to your account summary.
NEJM Catalyst: Once you are signed in to catalyst.nejm.org, look for the link to MY NEJM Catalyst at the top right of the page. There, you will also see a link to My Account; this will bring you to your account summary.
I forgot my password. How can I retrieve my account information?
Please contact us for further assistance with your password.
Help with IP Addresses
IP management for your New England Journal of Medicine (NEJM) site license is maintained at the IP Registry.
Use of the IP Registry is FREE for libraries and will enable you to manage IP addresses for all your subscriptions in one place and broadcast changes with just one click to multiple publishers, including NEJM.
If you haven’t done so already, it’s easy to register for access to the IP Registry:
- Sign up here from an IP associated with your institution and provide your institutional email address.
- Confirm that the IPs currently listed for your institution and affiliated sites are correct.
- Request to add or delete IPs right from the registry.
Here are some answers to questions we’ve received about the registry:
Can I manage IPs for multiple affiliated institutions?
Yes, the IP Registry allows a single administrator to manage multiple institutions. Institutional hierarchies and associated IPs can be customized as required and managed by a central administrator. Send a request to firstname.lastname@example.org to request IP management privileges for multiple sites.
Can multiple staff members at my library register for access?
Yes, the IP Registry allows multiple administrators to manage the same institution. Once you are registered, you can also see who else is registered for your institution at the bottom of your main profile page.
Is the IP Registry secure?
Absolutely! Access to the registry is by IP address and username/password to ensure that it is secure.
Whom can I contact for more information?
Send your questions directly to the IP Registry customer service department at email@example.com. Answers to other FAQs can be found here. You may also download information about the registry on NEJM LibraryHub by clicking here.
Help with Institutional Remote Access
The remote-access feature for NEJM.org and catalyst.nejm.org is based on a pairing of accounts: the patron’s my account with your site license subscription. Any device can be used to pair and, once activated, patrons can use any device to access your NEJM.org or catalyst.nejm.org subscription as long as they are signed in to their account.
To pair accounts, patrons sign in to their NEJM.org or catalyst.nejm.org account while within their institution’s IP range. After this, patrons will have access to your institution subscription beyond the institution’s network for 180 days. Remote access is automatically reauthenticated and extended another 180 days every time patrons sign in to their account while within your organization’s network.
Do I have to do anything to ‘turn on’ this feature for my patrons?
Remote access is automatically enabled for your site license when the patron accesses their NEJM.org or catalyst.nejm.org account while logged into your institution’s network.
How do I ensure usage resulting from the remote-access feature is captured in COUNTER?
Without any change in process for you, all remote-access usage will be captured automatically in COUNTER reports – providing a more accurate assessment of your site license usage.
Can site license administrators view how many patrons are using the remote-access feature?
This information is available upon request. For more information, please contact customer service.
Must my patrons be physically on campus to activate remote access?
Patrons must be logged in to your network to pair your site license access rights to their account. If patrons can access your IP network by remote means, like VPN, they do not have to be physically on campus.
Is there a limit to the number of devices and/or browsers that can be used simultaneously?
Yes, there is a limit of 3 active concurrent sessions. Patrons will be notified via the Remote Access tab in My Account when they have reached the limit and will be asked to sign out of their account on one of the devices or browsers being used or wait 30 minutes until a session times out.
Will I need to do anything to oversee or manage patrons’ remote access to NEJM.org or catalyst.nejm.org?
No oversight is needed. Patrons can easily monitor their institutional remote-access status from the My Account Remote Access tab while signed in to NEJM.org or catalyst.nejm.org.
Where can I learn more about this feature?
Visit the Resource Toolkit section of NEJM LibraryHub Resource Toolkit for a site license administrator user guide. The Resource Toolkit also highlights the promotional materials available for use in your own library communications by emailing your request to firstname.lastname@example.org.
Help with OpenAthens
New to OpenAthens?
If you would like to set up an OpenAthens account, you must first register with OpenAthens and then contact us to provide your OpenAthens Organization ID.
For more information about setting up an OpenAthens account, visit the OpenAthens website.
Please contact us with any further questions or if you are having trouble with your OpenAthens-based access to NEJM.
Help with Shibboleth
New to Shibboleth?
Learn more about joining a Shibboleth Federation and getting started. After you’ve set up your account, you can log into the Institution Administration Center to add your Entity ID URL.
Want to add NEJM to your Shibboleth Federation?
Please contact us.
Help with COUNTER Reports
Any institution administrator can pull COUNTER reports for the institution(s) for which they are an administrator. If you’re not sure how to do this on your own, please contact us for instructions.
How can I pull reports?
COUNTER-compliant usage reports are available via email delivery in XML, HTML, and tab-delimited format using the Email Reports function on the Usage Reports tab of the Institution Administration Center. You can select the time period for which you want the reports, specify any additional recipients, and opt-in to be notified when COUNTER reports become available each month.
Is NEJM COUNTER 4 compliant?
Yes, NEJM switched to COUNTER 4 reporting standards on December 12, 2013. All reports pulled after that date are in the new structure. For more information about what is new in COUNTER 4, you can consult the documentation from COUNTER here.
Reports from July 2010 – December 2013
Reports for the period July 2010 – December 11, 2013 were in the COUNTER 3 reporting format. If new copies of reports are desired for this date range, they will be delivered in the COUNTER 4 reporting format.
Reports from January 2005 – July 2010
COUNTER 3 reports from 2005 to July 2010 are available in a zip file at the bottom of the Usage Reports tab. Each report is a tab-delimited file.
You will only find partial data for the month of July 2010 in this zip file due to a platform transition we undertook on July 24, 2010. In order to get an accurate COUNTER report count for the month of July 2010, you will need to combine the July 2010 report in the zip file with the July 2010 report that is generated via email. We’re sorry for any inconvenience that this causes. Reports from August 2010 forward are available in their entirety and should be generated using the Email Reports function at the top of the page.
Please contact us with questions about your COUNTER reports or if you are having trouble accessing them.
Help with SUSHI
We provide access to COUNTER 4 reports through the SUSHI protocol, version 1.6. Learn more about how to get started with SUSHI at the NISO website.
Please contact us if you need help configuring your SUSHI client or have other questions about SUSHI.
Help with Institutional Branding
Contact us if you have questions or encounter trouble uploading your branding graphics.
Help with Link Resolvers (OpenURL)
Already Have OpenURL?
You can configure OpenURL directly within the Branding & Link Resolvers tab of the Institution Administration Center. Redirects are in place, so you can continue to construct your links to NEJM using one of the following configurations:
- http://www.nejm.org/cgi/content/full/%VOLUME%/%ISSUE%/%SPAGE% OR
I need help navigating the new NEJM.org website.
Click here to see answers to commonly asked questions.
Print edition of NEJM: 0028-4793
Tax Identification Number
Owner and Publisher
NEJM.org is committed to being a valuable and accessible resource for all users. We strive to follow federal standards for technology accessibility for people with disabilities (Section 508) and the Web Content Accessibility Guidelines (WCAG) 2.0. recommended by the World Wide Web Consortium (W3C).
We will continue to investigate how to follow best practices and strive to provide a website in compliance with the latest accessibility guidelines and standards.
To view the current VPAT report for NEJM.org, click here.
Course Packs and Electronic Reserves
For printed or digital course packs, institutions in the United States can obtain permission by contacting the Copyright Clearance Center (CCC) in Danvers, Massachusetts. Institutions outside the United States should contact the appropriate Reproduction Rights Organization in their home country.
Journal Citation Report Categories
Journal Impact Factor
Annual Printed Pages
Content in CrossRef
NEJM Journal Watch does not deposit any content into CrossRef.
DOI Prefix/Publisher ID
Range of Content Online
JWatch.org: All content back to July 1987 is available as HTML.